Returns & Exchanges

At Buff City Soap, we want you to love your handmade plant-based products, which is why we offer a 30-day satisfaction guarantee on all our fresh creations. If a scent or product doesn't meet your expectations, we are happy to facilitate a return or exchange for a different fragrance you'll adore.

1

Verify Eligibility

Ensure your items were purchased within the last 30 days and are in their original, gently used condition.

2

Gather Documentation

Locate your order number from your confirmation email or bring your physical receipt if returning to one of our Soap Makeries.

3

Choose Your Method

Visit any local Buff City Soap location for an immediate exchange, or contact our online support team to receive a prepaid shipping label for mail-in returns.

4

Receive Refund or Exchange

Once processed, your original payment method will be credited within 5-7 business days, or you can walk away with a fresh new scent immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing